Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Freewheel Autos
Unit C5
Botany Bay Business Park
Knowles Way
Chorley
Lancashire
PR6 9GW

Email: admin@freewheel.autos

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Date of birth
Purchase or account history
Payment details (including card or bank information for bank transfers)
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Call recordings
Identification documents
Information relating to compliments or complaints

We may also collect or use the following information to provide services and goods, including delivery:

Health information

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Addresses
Payment details (including card or bank information for bank transfers)
Purchase history
Account information, including registration details
Information used for security purposes
Marketing preferences

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

Names and contact information
Customer or client accounts and records
Video and CCTV recordings of public areas (including indoor and outdoor spaces)
Call recordings
Financial transaction information

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Addresses
Marketing preferences

We collect or use the following information to comply with legal requirements:

Name
Contact information
Identification documents
Financial transaction information

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Address
Payment details
Account information
Purchase or service history
Video recordings of public areas
Call recordings
Customer or client accounts and records
Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You ca n read more about this right here.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect information from prospective clients in order to identify their needs and follow up on any initial enquiries. Not all client enquiries will subsequently result in a contract being entered into.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Necessary for our legitimate interests so that we can investigate any query, complaint or warranty enquiry.

Where we get personal information from

Directly from you
CCTV footage or other recordings
Auto Trader Limited

How long we keep information

Customer data is retained for a maximum period of 7 years.

Call recordings are stored for a maximum of 3 years.

CCTV recordings are stored for 3 months.

Who we share information with

Data processors

Automotive Compliance

This data processor does the following activities for us: We outsource our Compliance function to Automotive Compliance. [business_name] is an FCA Appointed Representative of Automotive Compliance. Automotive Compliance handles all our regulated complaints on behalf of the firm as well as conducting compliance audits.

Jarion Ltd

This data processor does the following activities for us: Jarion Ltd provide professional finance and accounting services and support. Jarion provide consultancy services, including hosting, maintenance and website development services. Jarion also provides professional risk management support, and other governance services.

Others we share personal information with

Professional or legal advisors
Financial or fraud investigation authorities
Relevant regulatory authorities
External auditors or inspectors
Warranty and guarantee providers
Professional consultants
Organisations we’re legally obliged to share personal information with
Suppliers and service providers
Other relevant third parties:
- Credit Brokers
- Lenders

How to complain

If you have any concerns or wish to complain about our use or processing of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

To help us deal with your concerns promptly and efficiently, please provide a full explanation of your complaint, including your full name and contact details,

What to expect from us:

Acknowledgement: We will acknowledge receipt of your complaint within 30 days.
Investigation and Response: We will investigate your complaint and take appropriate steps to respond, typically within one calendar month. If we cannot respond within this timeframe, we will inform you of the delay and provide an alternative timescale.
Outcome: We will provide you with a clear explanation of what we have done to resolve your complaint and how we reached our conclusion.

If you are not satisfied:

If you are not satisfied with our response, or if you believe we have not handled your personal information properly, you have the right to lodge a complaint with a data protection supervisory authority.

The UK supervisory authority for data protection issues is the Information Commissioner’s Office (ICO). You can contact them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated
26 January 2026